Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
This policy governs cancellation of orders placed on a deferred or
instalment basis. It applies in addition to our Returns, Refunds and
Cancellations Policy and our Terms and Conditions of Sale. Where those
policies deal with goods already delivered, this policy deals with orders
where payment is made before the goods are in your hands.
Capitalised terms have the meaning given in our Terms and Conditions of
Sale.
1. THE PURCHASE OPTIONS WE OFFER
1.1 Pre-order — a stocked item that is temporarily unavailable,
ordered in advance at the advertised price, with payment taken at
the time of order.
1.2 Special order — an item we do not ordinarily hold in stock,
ordered in specifically at your request, including custom
specifications, custom colours, custom builds and non-standard
configurations. Special orders require a deposit.
1.3 Lay-by — an item held by us in our possession while you pay for it
in instalments, with ownership and delivery passing to you only on
final payment.
1.4 Lesson plans — recurring tuition booked on a monthly or term basis.
Not every purchase option is available on every item. The option that
applies to your order is stated on your order confirmation.
2. PRE-ORDERS
2.1 Lead times quoted for pre-orders are estimates supplied to us by
manufacturers, distributors and freight agents. They are given in
good faith and are not guaranteed.
2.2 You may cancel a pre-order at any time before the item is
dispatched to you by giving us written notice at
info@echowavemusic.co.za. We will refund the full amount paid,
less any bank, gateway or payment-processing charge that we have
already incurred and cannot recover. Refunds are processed within
10 business days of the cancellation being confirmed.
2.3 If the price of a pre-ordered item increases before we are able to
supply it, whether through a manufacturer price adjustment, an
exchange rate movement, a change in duty or a change in freight
cost, we will notify you. You may then either accept the revised
price or cancel the order for a full refund. We will not dispatch
at the revised price without your written agreement.
2.4 If we become unable to supply a pre-ordered item, we will notify
you and offer you, at your election, an equivalent alternative, a
credit, or a full refund of all amounts paid.
2.5 Once the item arrives and you have been notified that it is ready,
the order is treated as a completed purchase. Cancellation from
that point is governed by our Returns, Refunds and Cancellations
Policy, not by this clause.
3. SPECIAL ORDERS AND DEPOSITS
3.1 A special order is placed with a supplier specifically for you and
cannot be cancelled by us once it has been placed.
3.2 A deposit of the amount stated on your order confirmation is
payable before we place the order. The balance is payable before
collection or dispatch.
3.3 Your right to cancel, and what we retain:
Before we place the order with our supplier:
We refund your deposit in full, less any payment-processing charge
we have already incurred and cannot recover.
After we place the order with our supplier:
We refund your deposit less our actual unrecoverable costs on that
order, up to the value of the deposit. Actual unrecoverable costs
may include supplier cancellation or restocking charges, deposits
we have paid and cannot recover, freight, clearing, duty, customs
charges, insurance, currency conversion loss, and any cost of
finishing, configuring or customising the item to your
specification.
On written request we will provide you with a breakdown of the
costs retained. We retain only what we have actually and
demonstrably lost. If our unrecoverable costs are less than your
deposit, the balance is refunded to you.
3.4 Items made to your specification, personalised, or built to a
non-standard configuration are excluded from the seven-day
cooling-off right in section 44 of the Electronic Communications
and Transactions Act 25 of 2002, by operation of section 42(2) of
that Act. Once such an order is in production, our actual
unrecoverable costs are likely to equal the full deposit.
3.5 In accordance with section 17(5) of the Consumer Protection Act 68
of 2008, no cancellation charge is imposed where the order is
cancelled as a result of the death or hospitalisation of the
person for whom the goods were ordered. Supporting documentation
is required.
3.6 Balance not paid: if the balance on a special order is not paid
within 14 calendar days of our written notice that the item is
ready, we may cancel the order, treat clause 3.3 as applying, and
resell the item. Any shortfall between the resale price and the
original order price remains recoverable from you where the item
was made to your specification.
4. LAY-BY
4.1 A lay-by agreement is subject to section 62 of the Consumer
Protection Act. Ownership and possession of the item pass to you
only when the full price has been paid.
4.2 Risk in the item remains with us while we hold it. We carry the
item as stock and insure it during that period.
4.3 You may cancel a lay-by at any time before final payment by
written notice. We will refund all amounts you have paid, less a
cancellation charge not exceeding 1% of the purchase price, as
permitted by section 62(4) of the Consumer Protection Act. Refunds
are processed within 10 business days.
4.4 The maximum lay-by term is 6 months from the date of the first
payment, unless we agree otherwise in writing. If no payment is
received for 60 consecutive days, we may treat the lay-by as
cancelled by you and clause 4.3 applies.
4.5 If we are unable to deliver the item at the end of the lay-by
period, section 62(5) of the Consumer Protection Act applies: we
will supply an equivalent item, or refund you double the amount
paid, at your election, unless our inability is due to
circumstances beyond our control.
4.6 Lay-by is offered at our discretion and is not available on all
items. Consignment items, clearance items and items on special
order are not available on lay-by.
5. LESSON PLANS AND RECURRING PAYMENTS
5.1 Lesson plans are billed in advance for the period stated at
booking. Fees secure your allocated slot with your allocated tutor
for that period.
5.2 You may cancel a lesson plan on 20 business days' written notice
to info@echowavemusic.co.za, in accordance with section 14 of the
Consumer Protection Act. Cancellation takes effect at the end of
the notice period. Lessons falling within the notice period remain
payable and remain available to you.
5.3 Fees for a period already commenced are not refunded. Lessons not
attended within the period for which they were paid are forfeited,
save where clause 5.4 applies.
5.4 A lesson cancelled by you with at least 24 hours' written notice
may be rescheduled once within the same period, subject to tutor
availability. A lesson cancelled with less than 24 hours' notice,
or not attended, is forfeited.
5.5 A lesson cancelled by us is rescheduled at no charge, or credited
if it cannot be rescheduled within the period.
5.6 We may impose a reasonable cancellation penalty on early
termination as contemplated by section 14(3) of the Consumer
Protection Act, calculated with reference to the unexpired portion
of the booked period and any discount applied to the plan on the
strength of its term. Any such penalty will be stated to you in
writing before it is applied.
6. HOW TO CANCEL
All cancellations under this policy must be made in writing to
info@echowavemusic.co.za and must state your order number and the reason
for cancellation. A cancellation takes effect on the date we acknowledge
it in writing, and not before. Verbal, telephonic, WhatsApp or social
media cancellations are not effective for the purposes of this policy.
7. HOW REFUNDS ARE MADE
Refunds are made to the original payment method used. We do not refund to
a third-party account, a different card or a different bank account.
Where a refund is made by electronic funds transfer at your request, we
require written confirmation of the banking details from the account
holder.
8. GENERAL
8.1 Nothing in this policy limits or waives any right conferred on you
by the Consumer Protection Act, the Electronic Communications and
Transactions Act or any other law. Any provision inconsistent with
such a right is void to that extent and severable.
8.2 We may amend this policy at any time. The version published at the
time you place your order applies to that order.
Last updated: 11 September 2026
ECHO WAVE MUSIC (PTY) LTD
info@echowavemusic.co.za | +27 79 857 0779