Shipping policy
SHIPPING & DELIVERY
1. WHERE WE DELIVER
We deliver throughout South Africa. For deliveries to other African
countries, contact us at info@echowavemusic.co.za and we'll quote you
directly.
2. FREE SHIPPING
Orders of R1,500 or more, delivered within South Africa, ship free using
our standard courier service.
Bulky and oversized items are excluded from free shipping regardless of
order value — amplifiers, speaker cabinets, PA and studio monitors,
keyboards, and similar items. These are quoted individually based on
size, weight and destination, and we'll confirm the cost with you before
dispatch.
3. STANDARD SHIPPING RATES
Orders under R1,500 ship at a flat rate of R120 nationwide.
Rates are shown at checkout before you pay.
4. HIGH-VALUE INSTRUMENTS
Instruments and equipment valued above R10,000 are shipped fully insured
and require a signature on delivery. We cannot deliver these to an
unattended address or leave them with a neighbour.
5. COLLECTION FROM THE STORE
You're welcome to collect from us at 153 Ontdekkers Road, Horison Park.
Select collection at checkout and we'll let you know when your order is
ready. Please bring your order number and proof of identity.
6. WHEN ORDERS ARE DISPATCHED
Orders placed before 12:00 on a business day are dispatched the same day
where stock is on hand. Orders placed after that go out the next
business day. We dispatch Monday to Friday, excluding public holidays.
Some items are held in limited quantities or at a supplier, which can
add a day or two. If that affects your order we'll tell you.
7. DELIVERY TIMES
Main centres: 1–3 business days from dispatch.
Regional and outlying areas: 3–5 business days from dispatch.
These are estimates provided by our couriers, not guarantees. Load
shedding, weather, strike action and courier backlogs can affect them.
You'll receive tracking details when your order ships.
8. EXPEDITED DELIVERY
If you need something urgently, call us on 079 857 0779 before placing
your order and we'll quote you accurately. We can take the order over
the phone to make sure it goes out as fast as possible.
Expedited shipping charges are not refundable once the order has been
dispatched.
9. SPECIAL ORDERS AND IMPORTS
Instruments brought in to order are subject to the lead times and terms
in our Returns, Refunds and Cancellations Policy. Lead times on imported
goods depend on factory production, freight consolidation and customs
clearance, and are estimates rather than guarantees.
Once an imported item has cleared customs in South Africa, local
delivery usually takes 3–5 business days.
10. INTERNATIONAL DELIVERIES AND CUSTOMS
Import duties, taxes and customs charges in the destination country are
for your account and are not included in the price you pay us. We have
no control over them and cannot estimate them for you — your local
customs authority can.
We are required to declare the contents and value of every shipment
accurately, and we cannot mark an order as a gift or understate its
value.
International shipments typically take 2–4 weeks depending on the
destination and the local postal or courier service.
11. CHECKING YOUR DELIVERY
Please check your delivery when it arrives. Damage in transit or missing
items must be reported to us in writing within 48 hours, with
photographs of both the packaging and the contents, so that we can claim
against the carrier. This is set out in our Returns, Refunds and
Cancellations Policy.
12. INCORRECT DETAILS AND FAILED DELIVERIES
Please make sure your delivery address and contact number are correct.
Where a delivery fails because the details given were wrong, or because
nobody was available to receive it, any re-delivery charge is for your
account.
13. RISK
Risk in the goods passes to you on delivery or collection. Ownership
passes once payment has been received in full.
Questions: info@echowavemusic.co.za · 079 857 0779
EchoWave Music is the trading name of ECHO WAVE MUSIC (PTY) LTD
(Reg. 2020/482460/07), previously trading as Fouche Guitars.
153 Ontdekkers Road, Horison Park, Roodepoort, 1724